● FAQ • HELP CENTER
Got questions?
We’ve got answers.
Everything you need to know about School Prime security, pricing, parents-pay model, and onboarding. Can’t find what you’re looking for? Chat with our engineering team.
- Built by Ingenuity Digital Tech
- 99.9% Uptime • SSL Secured • Any Device
● FREQUENTLY ASKED QUESTIONS
Everything you need to know
about School Prime
Got questions? We’ve got answers. Here are the most common questions schools ask before switching to School Prime.
Getting Started
Setup, onboarding, training
Security & Data
SSL, backups, privacy
Fees & Parents Pay
Pricing, billing model
Features & Support
Modules, help, training
🚀 How long does it take to setup School Prime for my school?
Most schools go live in 48 hours. We handle data migration, class setup, student import via Excel, and teacher training. No IT expertise needed. Our onboarding wizard walks your admin through everything step-by-step.
💾 What happens to our data if we leave?
App installation is optional. School Prime is cloud-based and has also has downloadable mobile app, works on any device — phone, tablet, laptop. Parents, teachers, and students just open the link in their browser. Works even on low-bandwidth connections.
📱 Do we need to install an app?
Your data is yours. You can export all student records, financial reports, and academic data as Excel/PDF anytime. Upon cancellation, we keep encrypted backups for 30 days then permanently delete per NDPR compliance. No lock-in.
🎓 Is training provided for teachers and admin staff?
Yes! We ensure smooth onboarding. Depending on your plan, we offer comprehensive setup wizards, step-by-step video documentation, live Zoom training, and dedicated priority support to get your team confident in no time.
🔒 How secure is our school's data on School Prime?
Data privacy is our highest priority. School Prime utilizes bank-grade SSL encryption and secure, isolated cloud databases to ensure that sensitive student records, parent contact details, and financial transactions are completely safe and protected from unauthorized access. Your data is encrypted, backed up daily, and isolated per school tier — from Nursery to SSS3.
👨👩👧👦 Can parents monitor their children's progress easily?
Yes! Parents get a dedicated, mobile-friendly dashboard. They can log in anytime to view real-time attendance, track upcoming homework assignments, view term report cards, and check outstanding fee balances. No app download needed — works on any smartphone, tablet, or browser. Keeps parents informed and reduces front-desk calls by 70%.
💳 Does School Prime support automated fee reminders?
Absolutely. Under our Professional and Enterprise plans, you can set up automated SMS and email sequences. The system will automatically nudge parents as a fee deadline approaches and instantly provide a secure payment link to clear the balance. Schools using this feature see 40% faster fee collection.
🏫 Can we manage multiple school branches under one account?
Yes, our Enterprise plan is explicitly built for school chains. Super-administrators can view global financial and academic data for the entire network, while campus principals only see information specific to their own branch. Perfect for school groups with 2-10 branches. Centralized control, decentralized access.
💳 Does School Prime support automated fee reminders?
Absolutely. Under Professional and Enterprise plans, you can set up automated SMS and email sequences. System automatically nudges parents as fee deadline approaches and provides secure payment link. Schools see 40% faster fee collection.
💰 Explain the Parents Pay The Bill model — does school pay anything?
This is our uniqueness: School pays ₦0. No huge ₦500k setup, no maintenance fee. A small tech fee (₦500-₦1,000 per term) is added to student bill and paid directly by parents. School keeps 100% of its own fees. Sustainable for everyone.
🧾 What payment gateways do you support?
We integrate localized gateways — Paystack, and bank transfer, Parents can pay via card, or bank transfer, Instant digital receipt issued.
👨👩👧👦 Can parents monitor their children's progress easily?
Yes! Parents get dedicated mobile-friendly dashboard. They log in anytime to view real-time attendance, track homework, view term report cards, and check outstanding fee balances. Reduces front-desk calls by 70%.
📊 How does automated result computation work?
Zero-error! Teachers plug in CA marks and exam scores, our intelligent engine instantly calculates final weighted grades based on your school’s grading criteria. Transform weeks of report card stress into one click — beautiful print-ready cards with attendance, behavior, and rank.
📊 How does automated result computation work?
Zero-error! Teachers plug in CA marks and exam scores, our intelligent engine instantly calculates final weighted grades based on your school’s grading criteria. Transform weeks of report card stress into one click — beautiful print-ready cards with attendance, behavior, and rank.
Still have questions?
Our engineering team at Ingenuity Digital Technology is ready to answer. No sales pitch — just honest technical advice.